Dear Guests,
Our priority is your health, safety, security of
guest, personel and suppliers which are choosing us as an Euphoria Hotels &
Resorts Family.
We are taking precautions to new type Corona Virus. In
addition to these we are following up instructions, recommendation which is
announced by World Heath Organization, Turkish Republic Ministry of Health and
Ministry of Tourism.
According to POSI (Prevention of Spread of Infections)
procedures all of the our hotels operations are updating and were created new
style service, hygiene and sanitary procedures.
We would like to explain to you all the new
procedures.
GENERAL AREAS
·
COVID
19 Assembly created action plan and procedures.
·
POSI
was renovated
·
Food
and Water safety was renovated
·
The new
risk analysis was made
·
Process
Control was made
·
Emergency
Action Plan was made
·
ISO22000
food safety management system/ HACCP was updated
·
ISO90001
Quality Management System was updated
·
ISO
14001 Environmental Management System was updated
·
OHSAS
18001 Occupational Health and Safety Management System was updated
·
ISO10002
Guest Satisfaction System Management was updated
Furthermore, All the chemical products(Diversey) are
using in our hotels which are produced in USA with 95 years experience. The
Diversey Company is giving professionnel tranee to all our staff periodically
about using their product effectively to protecting Covid 19 Virus.
FRONT OFFICE
·
Considering
social distance Lobby was dizayned
·
After
check in process,didinfected room card
and Towel card will be given to our guests.
·
After
check in process, luggages will be disinfected and brought to their rooms.
·
Keeping
in touch all agencies we will try to give importance to online check-in.
·
In
Entrance all the guest will be controlled fever and measured by thermal camera.
If temperature is equal or more than 38 C POSI procedure will be obeyed and
taken them quarantine room and informed
health office which is working 24 hours in hotel.
ROOMS DIVISION
·
After Check out the rooms are left empty 24 hours.
·
According
to international accredited rules the
rooms will be cleaned especially remote kontrol , taps,electric buttons and
linens .
·
Housekeeping
Staff will be used disposable clothes,masks,gloves,visors.
·
Outdoor
areas and indoor areas will be disinfected by Ozon & ULV Maschine.
·
Textile
products will be washed 90 C degree and removed virus.
·
All
frequent using areas will be disinfected short term period.
· The elevators entrance contactless disinfection will be used.
FOOD & BEVERAGE AND KITCHEN
·
Disposable
spoon, fork, knifes, plate will be available for our guest.
·
We have
staff in all area if you want they can help you.
·
Staff
will be ready to help you and they are already aware of contactless.
·
When
the families want to sit together according to density we will help them.
·
it will
be choosed foods which is immunity enhancer For kids menu.
·
All
Food products will be controlled with
detail from the buying process to serve by food engineering And checking quality.
·
The
food products will be disenfected by Ozon technology .
·
The
food supplies and products will be bought from international firms which have
high quality and hygiene sanitary Standards.
ANIMATION
·
After
Covid 19 Guest contact trainee was given
·
All the
activities day& night was planing and koirdinating considering social
distance
·
Instead
of pool games & team games we were choosed individual ones.
·
The
tools and equipment is disinfected
before using
·
Indoor
Fitness activities is planing considering social distance yoga and aerobic mats
is cleaning and disenfected before session.
·
Indoor
fitness areas are cleaned and disinfected with UHV Maschine everything.
KIDS CLUB
·
All the
staff have pedagogic formation and traniee about COVID 19 protections
·
The
kids club activities was planing generally outside obeying social distance
rule.
·
When
the kids club finished working hour UV Maschinerie will be worked and everyday
ULV will be made
·
Indoor
area fresh air is given every time
·
The
kids buffet is prepared according to social distance
·
One
staff always will help to disinfect for kids we will made wash hands aktivities
several times in kids club.
QUALITY CONTROL
·
We
control our personnel by quality specialist to procedures in terms of
operation, service, hygiene and quality in all hotels. We also have a quality
control department in all hotels.
·
New
risk analysis after Covid19 was done by occupational health and safety
specialist
·
Food
safety is very important after covid 19 from purchasing to service in all
processes, so it is seriously controlled.
·
All
food, cleaning supplies, disinfection chemicals is controlled by quality
specialist.
·
After
Covid 19, quality management system has been created according to the new
conjuncture by the companies providing consultancy services.
HUMAN RESOURCES
·
Our
hotel staff have received all health education such as hygiene epidemic and
infectious disease.
·
All
health checks of our staff are routinely performed by expert teams, and
necessary analysis and medical checks are recorded.
·
The
service vehicles used by our staff everyday are disinfected every day and the
layout of the session is done by social distance.
·
Room
sterilization is done daily in the personnel lodgings
·
In
addition, all personnel will be measured temperature at the entrance and exit.
·
the
rest areas ,restaurants of the personnel have been rearranged by showing social
distance.
·
Attention
will be paid to all personnel to wear mask gloves and visors.
SECURITY
·
At the
entrance doors of our hotels, the temperature of all guests, suppliers and
personnel will be measured with a fever meter.Access to the facility will be
provided in line with the relevant instructions.
·
It will
be disinfected in shift changes of materials such as transceiver / telephone
that are used by security personnel.
·
Gloves,
masks and disinfectants will be kept at the security offices located at the
entrance of our hotels.
·
Every
guest and supplier will be asked questions about whether they have come from
the countries designated by the Ministry of Health as the risk group at the
entrance of the hotel, and the procedures and instructions will be strictly
followed.
·
Our
security personnel trained on Covid-19 will share emergency information about
our guests and personnel who show possible signs of illness during patrol.
TECHNICAL & COMPUTING SERVICE
·
All
necessary studies for air conditioning and water management in our hotels are
carried out within the framework of the new version standards developed after
Covid-19.
·
Acid
and base measurement numbers of our pools have been increased.
·
Our
technical service personnel when they are enterit the guest room to
troubleshoot use masks, visors and disposable gloves.
·
The
malfunctioned room will be cleaned and disinfected by the housekeeper before
guest use.
·
A
Whatsapp online communication system has been created from our hotel's free
internet network to be used in case of possible demand and emergency.
·
Our
guests will have a link to create contactless registration forms that will
enable them to check in online without coming to our hotel.
·
Our
guests will be able to access measure briefings, both digitally and as a
brochure, in every corner of our hotel.
We are honored to host you in our hotels where we create a healthy and safe environment with our new version of service and hygiene standards.